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Registration – Frequently Asked Questions

Registration: Frequently Asked Questions

  1. Are you sold out of passes at San Japan?
  2. How much will it cost to pre-register for the convention? What forms of payment are accepted?
  3. Do I have to reserve a hotel room or be in a costume/cosplay in order to attend San Japan?
  4. What if my check bounces?
  5. What do I need to check-in if I’ve pre-registered?
  6. How will I receive a confirmation of my Pre-Registration? Will I get any kind of “ticket” or membership information in the mail?
  7. What if I don’t have/don’t have access to a government-issued photo ID or School ID or a printer?
  8. What do I need to Register at the door?
  9. I will be unable to attend San Japan. Can I get a refund?
  10. I want to volunteer with Registration. How do I help?
  11. I can only make it to the convention on X day and/or have to register at the convention. Will One-Day memberships be available? How much will it cost?
  12. Where do I go to pickup/get my badge?
  13. Do I have to pick up my pre-registration badge on Thursday or Friday of the convention?
  14. I paid by check; why hasn’t my check cleared yet?
  15. What is a Gold Pass? What are the benefits of purchasing a Gold Pass?
  16. I want to change the name on my badge, how do I do it?
  17. I lost the e-mail and/or print-out for my registration confirmation, what do I do?
    1. Are you sold out of passes at San Japan? We are not sold out of regular San Japan convention passes. We do not have a limit on the number of passes. The only limit we have is on Gold Passes which typically sell out within a few months. We recommend on pre-registering for San Japan but if you need to purchase passes at the convention then you can do so at the convention.Back to top

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    2. How much will it cost to pre-register for the convention? What forms of payment are accepted?
      Pre-Registration will cost the following amount (up until 11:59PM):

      • $30 Early Pre-Registration up until Dec. 10th, 2011
      • $35 Early Pre-Registration up until Feb. 10th, 2012
      • $40 Early Pre-Registration up until April 10th, 2012
      • $45 Early Pre-Registration up until July 13th, 2012

      For Pre-Registration, we will accept Visa, Mastercard, Discover, American Express, Debit cards, and E-Checks via PayPal if you purchase the pass online. To purchase a pass now, go to our Pre-Registration page. We do not charge any service fee if you pay online. Mail-in Pre-Registrations can send in personal checks and money orders.

      If you are paying by check or money order, the mail-in address is: San Japan, c/o Registration, P.O. 777, Denton, TX 76202. PLEASE, DO NOT SEND CASH VIA MAIL! Cash, personal checks, and money orders will be accepted at the door of the convention. We will be accepting credit cards at the door of the convention.

      You can also go to Ooples to purchase a pre-registration pass. Per Ooples policy, only CASH will be accepted, no credit/debit cards. Ooples is at 7460 Callaghan Road Suite 410, San Antonio, TX 78229 (410 & I10). They are open from 12pm-12am Sunday-Thursday, 12pm-2am Friday & Saturday. The address is Click here to view them on Google Maps. Back to top

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    3. Do I have to reserve a hotel room or be in a costume/cosplay in order to attend San Japan? No, you do not have to reserve a hotel room in order to attend nor do you have to be in a costume. Cosplaying is completely optional and it is not required at all. All you have to do is show up at the convention as yourself. We do encourage attendees to reserve a room at the Grand Hyatt which is quite beneficial for San Japan since we are required to fulfill a large room block in order to hold the convention at the hotel (only $109/night) Click here to reserve your hotel room. However, you are not required at all to reserve a room at the convention in order to pre-register or attend the convention. Back to top

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    4. What if my check bounces? We understand that these things happen sometimes, however, we will be required to charge you a $30 bounced-check fee, as this is what our bank charges us. You will be given every opportunity to settle the debt, but your membership will be revoked until the debt is settled. Back to top

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    5. What do I need to check-in if I’ve pre-registered?

      6. You may print out and/or bring any one of the following to pickup your Pre-Registration or Online Registration if you have any of the following:

      • Valid, government-issued photo ID
      • Barcoded Confirmation email from San Japan
      • PayPal Transaction email.

      In most cases, displaying your barcoded Confirmation email on your smartphone will allow us to scan the barcode directly from your smartphone. Back to top

       

    6. How will I receive a confirmation of my Pre-Registration? Will I get any kind of “ticket” or membership information in the mail? If you pay online or mail, you will receive an e-mail confirmation of your registration. We do not mail out tickets / badges. PLEASE SAVE THIS E-MAIL! If you pay by mail, you will receive an e-mail confirmation of your registration once it has been entered into our database. You do not need to fill-out a form. Go to http://sanjapan5.reg-it.org to fill out the registration form, enter in all of your information, print it out when it prompts for Mail-In Payment once you are done then mail it in along with your payment. Back top

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    7. What if I don’t have/don’t have access to a government-issued photo ID or School ID or a printer? In this case, please bring your Pre-Registration Payment Confirmation email/page to claim your badge. However, State IDs are very easy to obtain for all ages. We will accept pre-registrations if you have the San Japan Pre-Registration Confirmation E-mail displayed on your smartphones. Back to top

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    8. What do I need to Register at the door? Just your smiling self and money. IDs are not required to register at the door if you’re paying for a normal pass. We are strongly encouraging as many people as possible to Pre-Register to get the guaranteed lowest convention member badge rate. Payment for sure accepted at the door will to be accepted in the form of Cash, Check / Money Order, Visa & Mastercard. Back to top

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    9. I will be unable to attend San Japan. Can I get a refund? Please direct refund requests to the Registration Director before July 15th, 2012. After July 15th, we will not be issuing any refunds or credits for any reason. You may transfer your badge to another person after July 15th up until August 8th. Back to top

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    10. I want to volunteer with Registration. How do I help? We appreciate that you want to volunteer at San Japan. Check our volunteer page for information on how to volunteer. We are accepting volunteers up until July 22nd, 2012. Back to top

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    11. I can only make it to the convention on X day and/or have to register at the convention. Will One-Day passes be available? How much will it cost? Yes, One Day memberships are available. Below are the prices for Passes / Badges at the Convention Location:
      • $50 – 3-Day Pass (Age 13 & Up)
      • $30 – Friday – 1-Day Badge (Age 13 & Up)
      • $35 – Saturday – 1-Day Badge (Age 13 & Up)
      • $20 – Sunday – 1-Day Badge (Age 13 & Up)
      • One FREE Child Pass (Age 6-12) for each Regular At-Door 1-Day Or 3-Day Pass Price (No FREE Child Pass For Pre-Registrations) – Child must be PRESENT for visual verification.
      • Additional Child Pass (Age 6-12) – $20 – 3-Day Weekend Pass
      • Additional Child Pass (Age 6-12) – $15 – 1-Day Pass – Friday & Saturday – $10 on Sunday
      • FREE for anyone 4 years old and under
      • LOST BADGE FEE – $25
      • $5 Military Discount with VALID MILITARY ID (ACTIVE MILITARY ONLY) will be given At Door Only (Does not apply to pre-registration or Gold Passes).
      • We do not offer or sell 2-day passes, only 1-day or 3-day passes.

      As a convenience, we will be allowing people to purchase one-day & at-door registration online days before the convention to allow you to “skip the lines”. Back to top

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    12. Where do I go to pickup/get my badge? Registration will be located in the Henry B. Gonzalez Convention Center in Room 101A. Pre-Reg/Online Reg pickup is available on Thursday at 9pm-11:55pm. Normal Registration/Pre-Registration/Online Registration pickup will open on Friday at 9am-9pm, Saturday 8:30am-8:30pm and Sunday 10am-3pm. Please note that all times are when Registration will be open but we might be open later if there are a lot of people still wanting badges when we’re scheduled to close. Back to top

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    13. Do I have to pick up my pre-registration badge on Thursday or Friday of the convention? No. You do not have to show up at the convention on Thursday or Friday. You can pick up your convention badge at any time during the duration of the convention when Registration is open during the convention.Back to top

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    14. I paid by check; why hasn’t my check cleared yet? We process checks received in batches. Processing time may vary from anywhere between a a week and up to three weeks depending on how busy we are or able to check the P.O. Box. However, all received Pre-Registrations are entered into our system as having been paid as soon as they are received. It is recommended to use the online registration to guarantee an immediate registration. Back to top

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    15. What is a Gold Pass? What are the benefits of purchasing a Gold Pass?

      GOLD PASSES ARE SOLD OUT AS OF JAN. 9TH, 2012.

      People who purchase the ‘Gold Pass’ will get the following benefits:

      • First in line for all events including the concert and cosplay masquerade.
      • An exclusive oversize badge to show your support for San Japan.
      • Exclusive early access to the dealers room 30 minutes before regular attendees.
      • Exclusive freebies including full anime DVD and water bottle.
      • Sunday brunch with most of the attending guests.
      • Free Convention T-Shirt.
      • Includes the regular benefits of a regular attendee badge to attend all events.

      We are no longer offering Silver Passes
      Back to top

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    16. I want to change the name on my badge, how do I do it? The current solution is to send an e-mail to registration@san-japan.org, please include a copy of your receipt. Back to top

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    17. I lost the e-mail and/or print-out for my registration confirmation, what do I do?

      18. E-mail registration@san-japan.org. Be sure to include your full contact information to verify yourself. Any information from your Paypal receipt will greatly expedite your inquiry. Back to top

  • Avery Smith

    I paid for my pre-registration in cash at the Asian Cultural festival not too long ago, yet i have not received an email what do i do?

    • San Japan

      Email registration@san-japan.org to have it resent. Your info was entered into our registration database.

      • Avery Smith

        Thank you, i have done so.