|Am I required to purchase a convention badge for Thursday events?||Yes, you are required to purchase a valid convention badge in order to attend any Thursday events. You must have an Adult: 3-Day Pass to attend Thursday events.|
|I purchased my badge online. My child is under 5 years old so I can obtain a free child pass. Am I required to go back in line after I pick up my badge?|| |
No, you will be redirected to the front of the line to pick up your Child badge.
|I will be unable to attend San Japan. Can I get a refund?|| |
Please direct refund requests to email@example.com up until August 1st, 2021. After August 1st, 2021 we will not be issuing any refunds or credits. This applies to Gold Passes along with standard attendee badges. This includes 3-Day Passes purchased after August 1st, 2021.
If you can't make it to San Japan and have gone past the refund deadline, the barcoded confirmation is valid to whomever redeems it. A transfer is not required as we do not require a government-issued photo ID in order to pick up a badge if the person redeems a barcoded confirmation. Your San Japan barcode confirmation is like an unused concert ticket which anyone can use. This includes the Gold Pass and Premiere Pass.
|How will I receive a confirmation of my Pre-Registration? Will I get any kind of "ticket" or membership information in the mail? Or will it be by e-mail only?|| |
If you pay online then you will receive an e-mail confirmation of your registration. We do not mail out tickets / badges. Please Save Your E-mail
Even if you lose the e-mail or printout, Don't Panic! We can resend your barcoded Confirmation email if you contact regIT at firstname.lastname@example.org.
We will need the following information when emailing us.
|What about children who are age 0-5? Do I have to pay for a badge for them?|| |
Attendees who are age 0-5 will be issued a FREE Child badge with a paid Adult: 3-Day badge. Child badges can only be picked up at the convention. The child must be with an adult at all times.
|Is there a military discount at all?||Unfortunately, we will not be offering a military discount for San Japan 12.5 (2021) due to not selling Passes at the convention. We will hopefully resume offering a military discount for San Japan 2022.|
|What do I need to check-in if I've pre-registered?|| |
You may print out and/or bring any one of the following to pickup your Pre-Registration or Online Registration if you have any of the following:
-Barcoded Confirmation email from Tixr (ID is not required in order to pick up your badge IF you have the confirmation email)
In most cases, displaying your Barcoded Confirmation email on your smartphone will allow us to scan the barcode directly from your smartphone.
|I'm having issues with registration. What do I do?|| |
Email email@example.com about your issue. Be sure to state what device and browser you are using. Be as thorough as possible. Do not contact our social media accounts asking for assistance as you will be redirected to this answer.
|What is the field "Nickname". What does it mean? Also, why is "Nickname" not available to fill in on online registration starting on August 13th, 2021?|| |
This is the name that's put on the front of the badge which can be a personal nickname, the name of a character or an online name. The name must be a PG nickname as we do screen all of them. We will send you an e-mail requiring a new nickname if we deem it to be racy or offensive . After August 13th, 2021 we will be turning this feature off. Any badges purchased August 13th and on will be issued a blank badge and allowed to write your name on your badge.
|Does San Japan mail out badges after I pre-registered or purchased it on-line?|| |
No, we do not mail out badges of any kinds at all. You must pick them up in person. Mailing out badges are not being considered. The staff at regIT have one of the fastest badge systems pertaining to anime convention systems. We have never gone over a wait time of one hour in the past 5 years. The average wait time in 2019 was 35 minutes during peak registration traffic, and at under 8 minutes at normal traffic.
|Do I have to reserve a hotel room or be in a costume/cosplay in order to attend San Japan?|| |
No, you do not have to reserve a hotel room in order to attend nor do you have to be in a costume. Cosplaying is completely optional and it is not required at all. All you have to do is show up at the convention as yourself.
We do encourage attendees to reserve a room at the Grand Hyatt or Marriott which is quite beneficial for San Japan since we are required to fulfill a large room block in order to hold the convention at the hotel ($170-$178/night+taxes) Go to our Hotel Information page for info and hotel reservation links. However, you are not required at all to reserve a room at the convention in order to pre-register or attend the convention.
|I bought my pass and never received my confirmation e-mail? What should I do?|| |
First, please check your spam filter to ensure it is not in there as all passes are sent immediately after payment has been received (except for payment plans). Next, contact regIT at firstname.lastname@example.org. You can send an inquiry through our contact form but it will be forwarded to that e-mail address.
We will need the following information when emailing us.
If your registration information comes in but it doesn't have a barcode, DON'T PANIC. regIT will be able to look up your information with the numbers listed on the confirmation.
|How do I go about transferring my Pass to a new Pass owner?|| |
Once the transfer deadline of July 20th, 2020 has already passed absolute no Passes may be transferred with changed information at this point after July 20th, 2020. You still give or sell (it would be on you to receive any money from the new Pass owner) your Pass to someone else by giving them your barcoded Confirmation email and the new Pass owner only needs to show the barcoded Confirmation email and mention that they need a "blank" Pass at the convention to claim their "blank" Pass.
|Is there a group discount?||There will not be a group discount for San Japan 12.5 (2021).|
|Where will a badge be required?|| |
We will have badge checkers at all Exhibit Halls, video gaming, all panel/programming rooms, Lila Cockrell Theater and at Main Events. Badge checkers will be checking to ensure all badges are valid San Japan badges. 'Sneaking' into areas requiring an attendee badge will have you escorted over to on-site SAPD where further actions will be considered by San Japan including charges filed. If you plan to attend San Japan but only plan to be in public spaces with friends at the host hotels or have photos taken in Hemisphere Park then you're allowed to do that without restriction.
|I purchased a 3-Day or 1-Day badge on-line, can I pick it up on Thursday September 4th, 2020 or the day before I'm suppose to attend?||You can pick up your Adult: 3-Day and Adult: 3-Day (Online Reg) on Thursday 09/02/21 starting at 5:30pm at Hall 1 in the convention center.|
|Can someone else pickup my badge for me?||We are still working out some of the details but most likely yes, you would be able to pickup for a friend, family or significant other's convention badges if you have their barcoded confirmation email.|
|Do I have to pick up my pre-registration badge on Thursday or Friday of the convention?||No. You do not have to show up at the convention on Thursday or Friday. You can pick up your convention badge at any time during the duration of the convention when Registration is open during the convention. Your convention badge is valid for the duration of the weekend.|
|Where and When do I go to pickup/get my badge?|| |
Registration will be located in the Henry B. Gonzalez Convention Center in Hall 1 (this is different from previous years).
Pre-Registration and Online Registration pickup will open at the following times:
We will be selling Child Passes (after visual verification of the child) at the convention if needed but we expect Adult: 3-Day Passes to sell out before the convention starts. There will be a hard shutdown after those times when all attendees have been processed. We will not assist attendees who try to pick up a pass past the listed times.
|I can only make it to the convention on X day and/or have to register at the convention. Will One-Day passes be available? How much will it cost?||We will not be selling 1-Day Passes for San Japan 12.5 (2021)..|
|Are you sold out of passes at San Japan?||There is a limit of 10,000 Passes for San Japan 12.5 (2021) and once those have sold out, no more Passes will be available.|
|What about children who are age 0-5? Do I have to pay for a badge for them?||Attendees who are age 0-5 will be issued a FREE child badge with a paid full price badge. Child badges can only be picked up at the convention. The child must be with an adult at all times.|