|Am I required to purchase a convention badge for Thursday events?||Yes, you are required to purchase a valid convention badge in order to attend any Thursday events. You must have a Friday or 3-day pass to attend which you can purchase at the convention. We will have Safety staff checking for them. You can purchase one at the convention with a CREDIT CARD ONLY.|
|What is the minimum age that a person can be to purchase a badge online? Can I buy it for anyone?|| |
The minimum age a person has to be to purchase a badge on-line through regIT is 13 years old. For anyone under 13 you must purchase a child badge in person. We list our reasons for this within the FAQ. You can purchase a badge for anyone including siblings, family members or friends.
|Do you offer Thursday early badge pickup? What are the wait times? What do I need to do on arrival at San Japan to pickup my badge?|| |
All questions that we’re receiving to date pertaining to what to do when you arrive at San Japan to pick up your badge are answered in this FAQ.
-Thursday Pick-Up / Purchase:
Bring your barcode registration OR Paypal Confirmation OR have an ID to look up your order. If you are attempting to purchase a badge on Thursday we will only accept Credit Cards. You will only be able to purchase Child, 1-Day or Friday Passes.
-Registration hours: Listed in this Registration FAQ and in the Schedule.
-Expected wait time:
Up to 30 Minutes for the first 2 hours that registration is open on Thursday. Up to 30 minutes for 4 hours on Friday/Saturday. It drops down to under 10 minutes after that.
On Sunday it will be less than 5 minutes after the first hour.
-Where to purchase / pickup your badge.
For general attendee badges you go to Bridge Hall in the HBG Convention Center. For Gold/Premiere/Band Pass you will head to Info Desk. We have a map of the convention on the Schedule page.
-How to purchase a convention badge at San Japan.
It is Credit Cards Only on Thursday. We accept Cash/Credit on Friday-Sunday. We do not accept checks. We do not require ID to purchase a badge in person.
-Gold/Premiere Pass Pickup: Head to Info Desk located at the Hall 4B entrance. Please refer to the Schedule Page for the map of the convention.
|I purchased my badge online. My child is under 5 years old so I can obtain a free child pass. Am I required to go back in line after I pick up my badge?|| |
No, you will be redirected to the front of the line to pick up your child badge.
|Do you sell 2-Day passes of any type (Friday/Saturday, Saturday/Sunday).|| |
No, we do not. You must purchase a 3-Day badge even if you are only attending for 2 days. It is still cheaper than any combination of 2 1-day passes.
|I'm still not sure about picking up my badge. Is an ID required at all to pick up my convention badge?|| |
If you arrive with your Barcode Confirmation E-Mail which is e-mailed to immediately after you purchase your convention badge you are not required to show your ID to pick up your badge. This applies for picking up friends and family member badges too as we will only accept their confirmation paperwork. You do not have to print out your barcode confirmation out as we can accept them from a phone or tablet.
|Are convention badges available to purchase at the convention in-person or am I required to buy them online?|| |
You are not required to purchase them online.
Yes, convention badges will be for sale at the at-con rate if you show up on the day of the convention. If you wish to pay in cash you have to show up on Friday - Sunday of the convention.
|I want to volunteer with Registration. How do I help?|| |
We appreciate that you want to volunteer at San Japan. Check our volunteer page for information on how to volunteer. We will try to have the application up by April 30th, 2020 with online signup ending on July 20th, 2020.
|I will be unable to attend San Japan. Can I get a refund?|| |
Please direct refund requests to firstname.lastname@example.org up until July 9th, 2020. After July 9th, 2020 we will not be issuing any refunds or credits for any reason. This includes medical or catastrophic emergencies. This applies to Gold Passes along with standard attendee badges. This includes 1-Day or 3-Day badges purchased after July 9th, 2020.
If you are unsure if you'll be attending or going on a different day then we highly suggest to purchase your badge at the convention. All purchases after July 8th, 2020 will not have refunds for any reason whatsoever including medical, personal or natural disaster emergencies. You may transfer your badge to another person after July 8th, 2020 up until July 20th, 2020 at no charge. Transfers will no longer be allowed after July 20th, 2020.
There will be a refund fee after 60 days of purchase but there will not be any refund at all after July 9th, 2020. The fee is $5 per badge for a regular attendee badge, $10 for a Gold or Premiere Pass.
If you can't make it to San Japan and have gone past the refund deadline that the bar code confirmation is valid to whoever redeems it. A transfer is not required as we do not require an ID in order to pick up a badge if the person redeems a barcode confirmation. Your San Japan barcode confirmation is like an unused concert ticket which anyone can use. This includes the Gold Pass and Premiere Pass.
Refund requests processing submitted before July 8th, 2020 can take up to 5 business days. Multiple inquiries will not speed up your refund request.
|What do I need to Register at the door?|| |
Just your smiling self and some money or credit card. IDs are not required to register at the door if you're paying for a normal pass/badge. We are strongly encouraging as many people as possible to Pre-Register to get the guaranteed lowest convention member badge rate. We will accepted Cash, Visa, Discover, Mastercard or American Express. We will not accept checks.
|What if I don't have/don't have access to a government-issued photo ID or a printer?|| |
In this case, please bring your Pre-Registration Payment Confirmation email/page to claim your badge. However, State IDs are very easy to obtain for all ages. We will accept pre-registrations if you have the San Japan Pre-Registration Confirmation E-mail displayed on your smartphones, tablet or other electronic device.
We do accept drivers licenses (all kinds, expired ID is okay), military ID and passports. We do not accept birth certificates, School IDs or temporary paper ID without a picture on it. The government-issued ID must have a picture ID on it in some fashion. No exceptions are made.
|How will I receive a confirmation of my Pre-Registration? Will I get any kind of "ticket" or membership information in the mail? Or will it be by e-mail only?|| |
If you pay online then you will receive an e-mail confirmation of your registration. We do not mail out tickets / badges. Please Save Your E-mail If you pay in person at Nine-Tails, you will receive a printout plus your confirmation by e-mail.
Even if you lose the e-mail or printout, Don't Panic! We will have your information in our database. You can still show up to the convention to show us your government-issued photo ID OR show your paid Paypal Invoice on your phone .
|What about children who are age 0-5? Do I have to pay for a badge for them?|| |
Attendees who are age 0-5 will be issued a FREE child badge with a paid full price badge. Child badges can only be picked up at the convention. The child must be with an adult at all times.
|Has San Japan considered a DEALER ROOM ONLY Badge or a GAME ROOM ONLY Badge at a discount rate?|| |
The suggested badges will never be considered. We only sell one type of badge which is an all-access badge to the entire convention. It's on the attendees to decide what they do with that. If you would like a cheaper badge then we heavily recommend pre-registering at the earliest possible as the first registration price tier will always be cheaper than a 1-day badge on Friday or Saturday.
|Is there a military discount at all?|| |
There is a military discount for San Japan which is only offered at at the convention. It is only valid for active military only. It is a $5 discount on 1-day and 3-day on-site badges. We do this as we must have visual verification of the ID.
We do not offer it:
-Via online code.
-For Military Family Members.
|What is a Premiere Pass? What are the benefits of purchasing a Premiere Pass?|| |
The Premiere Pass are for attendees who want the first in line benefits to most panels/events* but are not interested in the Gold Pass perks of the VIP Brunch/Autograph session. The price of Premiere Passes are $136.24* with 175 passes released for our 2020 convention. They will be available on April 17th, 2020 at 8:00PM Central.
People who purchase the ‘Premiere Pass’ will get the following benefits:
-First in line for most panels/events* including the concert(s).
-An exclusive badge to show your support for San Japan.
-Exclusive early access to the dealers room 30 minutes before regular attendees for Friday & Saturday.
-Pre-determined San Japan Merch.
-Free Convention T-Shirt.
-Includes the regular benefits of a regular attendee badge to attend all events .
-The Premiere Pass will not include front of the line access for autograph sessions on Friday or Saturday. It does not include access to the Gold Pass Autograph session on Sunday afternoon.
-We do not issue free tickets to the Maid Cafe for Gold Pass holders. The Maid Cafe is a paid event for all San Japan attendees.
-We will be issuing a limited number of tickets for our Cosplay Show (Center Orchestra Seats) and Formal Masquerade Dance. Premiere Pass holders will be issued one ticket to the Cosplay Show (Center Orchestra) and Formal Masquerade Dance.
-Premiere Pass will not be issued any complimentary tickets for paid autograph sessions. Paid autograph sessions is a paid event for all San Japan attendees.
The Premiere Pass does not include access to the Sunday VIP Brunch or VIP Autograph Session. They are only available to Gold Pass holders. You will be turned away on arrival.
*There is a $3.75 Service Fee applied to each individual Premiere Pass purchased.
|What do I need to check-in if I've pre-registered?|| |
You may print out and/or bring any one of the following to pickup your Pre-Registration or Online Registration if you have any of the following:
-Barcoded Confirmation email from San Japan (ID is not required in order to pick up your badge IF you have the confirmation email)
-A Valid, government-issued photo ID is only required if you do not have the barcode confirmation email printed out or shown on your phone.
-You have the Paypal confirmation e-mail printed out or shown on your phone.
In most cases, displaying your Barcoded Confirmation email on your smartphone will allow us to scan the barcode directly from your smartphone.
To answer an extremely commonly asked questions, Yes, you can pick for your friend if you have their barcode confirmation email. An ID is not required in order to pickup a friends or family badge if you have the barcode confirmation. We will not accept your family/friend Paypal confirmation.
|I've already pre-registered for San Japan but I would like to purchase a Premiere or Gold Pass. Is there any way to "upgrade" my badge when Gold or Premiere Passes do go on sale?|| |
For those who've already pre-registered, we do not offer any "upgrade" when purchasing a Gold Or Premiere Pass when they are released to the public. If you are able to obtain one, as they will be in high demand when they go on sale, you will have to pay the full price for a Gold Or Premiere Pass. There will be a refund fee after 60 days of purchase of all types of passes up until July 9th, 2020.
|What exactly does 'Pre-Registration' mean? Does it mean I'm purchasing a 3-Day pass?|| |
This would be correct, you are pre-purchasing a 3-day San Japan pass at the lowest current tier price when you purchase pre-register. Pre-registration is the lowest rate you'll spend for a convention pass at San Japan. We do not offer 1-Day pre-registration as it will only be (and always will be) 3-Day pre-registrations. 1-Day passes are available after pre-registration has closed.
|I'm having issues with registration. What do I do?|| |
E-mail email@example.com about your issue. Be sure to state what device and browser you are using. Be as thorough as possible. Do not contact our social media accounts asking for assistance as you will be redirected to this answer.
|What is the field "Nickname". What does it mean? Also, why is "Nickname" not available to fill in on online registration starting on July 8th, 2020?|| |
This is the name that's put on the front of the badge which can be a personal nickname, the name of a character or an online name. The name must be a PG nickname as we do screen all of them. We will send you an e-mail requiring a new nickname if we deem it to be racy or offensive . After July 9th, 2020 we will be turning this feature off. Any badges purchased July 9th will be issued a blank badge and issued a sharpie to write your name.
This section only applies for Pre-Registration only as all pre-registered badges get a pre-printed badge. We do not ask for your nickname after July 9th, 2020. Blank badges are issued for badges purchased after Pre-Registration has closed. We do not issue pre-printed badges that have been purchased after July 9th, 2020. We will have sharpies on-site to write in your name.
|Does San Japan mail out badges after I pre-registered or purchased it on-line?|| |
No, we do not mail out badges of any kinds at all. You must pick them up in person. Mailing out badges are not being considered. The staff at regIT have one of the fastest badge systems pertaining to anime convention systems. We have never gone over a wait time of one hour in the past 5 years. The average wait time in 2019 was 35 minutes during peak registration traffic, and at under 8 minutes at normal traffic.
|Do I have to reserve a hotel room or be in a costume/cosplay in order to attend San Japan?|| |
No, you do not have to reserve a hotel room in order to attend nor do you have to be in a costume. Cosplaying is completely optional and it is not required at all. All you have to do is show up at the convention as yourself.
We do encourage attendees to reserve a room at the Grand Hyatt or Marriott which is quite beneficial for San Japan since we are required to fulfill a large room block in order to hold the convention at the hotel ($170-$178/night+taxes) Go to our Hotel Information page for info and hotel reservation links. However, you are not required at all to reserve a room at the convention in order to pre-register or attend the convention.
|Why is there a 'service fee'?|| |
The service fee is to ensure a smooth and efficient Registration experience. The service fee is not being imposed by regIT but is being implemented by San Japan as a way to cover/defer the cost of using regIT. The fee is required for every individual attendee badge.
|What's the deal with the discount codes? Are there discount codes available for attendees? Has San Japan considered a Groupon special?|| |
The discount code box are for internal codes only. There are no general San Japan discount codes that you will find on RetailMeNot nor will there ever be general discount codes. If you find one it was used for a very small time window (ie Black Friday for Thanksgiving Weekend). The only discount available to general attendees is by pre-registering up to 50 days when the convention begins.
We will never be offering San Japan passes on Groupon or any deal website. The lowest rate will be pre-registering as early as possible.
|How long is Online registration open until? When does it close for the convention?|| |
Pre-registration for our 2020 convention opens up on November 8th, 2019 at 12:01AM and ends on July 9th, 2020 at 11:59PM CENTRAL Time. There will be tier pricing so the earlier you pre-register the cheaper the price.
The availability for 1-Day passes/badges and regular 3-Day passes/badges begins on July 11th, 2020. Online Registration for our 2020 convention will be open until Sunday, September 6th, 2020 3:00PM. Passes will always be available online as we do not turn it off until one hour before San Japan registration closes on Sunday September 1st, 2020.
|I read/heard that Formal Masquerade Tickets and the Cosplay Show now require tickets. Is this true? How much does it cost? Where do I get them?|| |
Yes, this is true for Formal Masquerade. We are changing the Cosplay Show to be ticketed in the Middle Orchestra Seats Only as we are switching to first-come/first-serve seating for all other Cosplay Show sections. Cosplay Show Tickets for the Middle Orchestra will be a charity donation of $5 for your valid San Japan Badge available at the CHARITY SECTION located in the Dealer Room. Look for the LARGE CHARITY SIGN. Pickup will be available throughout the convention.
The Formal Masquerade Dance has become a charity event. We have a page with details on how it will be handled.
|I bought my pass and never received my confirmation e-mail? What should I do?|| |
First, please check your spam filter to ensure it is not in there as all passes are sent immediately after payment has been received (except for eChecks). Next, contact regIT at firstname.lastname@example.org. You can send an inquiry through our contact form but it will be forwarded to that e-mail address.
We will need the following information when emailing us.
If your registration information comes in but it doesn't have a barcode, DON'T PANIC. regIT will be able to look up your information with the numbers listed on the confirmation.
|I made a double payment and I need a refund. What should I do?|| |
Be sure to contact regIT at email@example.com. We will work with you to get your refund if before the registration cutoff or if there has been a double payment. If you initiate a chargeback refund through credit card instead of contacting San Japan then you will be blocked from using online registration for all future San Japan conventions.
There is still a strict no refunds policy on all refund requests after July 8th, 2020 on all badges. This includes duplicate badges purchases if it is not the fault of the regIT registration portal. If you are unsure that you are not able to make it San Japan then we highly recommend to purchase your badge/pass at the convention or buy it online on the day of the convention.
|When is Registration open? What are the hours? Where is it located? What should I do to pick it up? How long will I be waiting?|| |
Our wait times in 2020 never exceeded 35 minutes at peak traffic times and was below ten minutes for a majority of the time.
|How do I go about transferring my Pass to a new Pass owner?|| |
READ BELOW IF BEFORE JULY 20TH, 2020.
If you would like to transfer your Pass, please forward your barcode Confirmation email to firstname.lastname@example.org along with the following information about the new Pass owner at the top of the email body:
The deadline date is July 20th, 2020. Transfers of all types are not allowed after July 20th, 2020 with no exceptions made. This includes nickname changes.
READ BELOW FOR AFTER JULY 20TH, 2020.
Once the transfer deadline of July 20th, 2020 has already passed absolute no Passes may be transferred with changed information at this point after July 20th, 2020. You may still give or sell (it would be on you to receive any money from the new Pass owner) your Pass to someone else by giving them your Barcoded Confirmation email and requesting a "blank" Pass be issued for that Pass so that a new Pass owner may write their own badge name on their Pass. The new Pass owner only needs to show the barcoded Confirmation email and mention that they need a "blank" Pass at the convention to claim their "blank" Pass.
|Is there a group discount?|| |
The group discount rate for 2020.
All badges must be purchased at the same time. The discount is applied at checkout. The group discount will only apply to pre-registration passes. After July 8th, 2020 the group discount will no longer apply on-line or in person. We do not accept checks or invoices for group discount purchases.
|Where will a badge be required?|| |
We will have badge checkers at all Exhibit Halls, video gaming, all panel/programming rooms, Lila Cockrell Theater and at Main Events. Badge checkers will be checking to ensure all badges are valid San Japan badges. 'Sneaking' into areas requiring an attendee badge will have you escorted over to on-site SAPD which further actions will be considered by San Japan including charges filed. If you plan to attend San Japan but only plan to be in public spaces with friends at the host hotels or have photos taken in Hemisphere Park then you're allowed to do that without restriction.
|How much will it cost to pre-register for the convention? What forms of payment are accepted?|| |
Pre-Registration will cost the following amount (up until 11:59PM Central Time):
For Pre-Registration, we will accept Visa, Mastercard, Discover, American Express, and Debit cards if you purchase the pass online.
To purchase a pass now, go to our Pre-Registration page.
We do not accept Mail-in Pre-Registrations. You can pay by eCheck.
We have selected Nine-Tails as our store to pre-register which you can pay with cash or credit card. Nine-Tails does charge an 8.25% Sales Tax if you pay by Credit Card. You may purchase your pass from Nine-Tails starting on November 30th, 2019. The address is Wonderland of The Americas Mall, 4522 Fredericksburg Road, San Antonio, TX. They are located on the 2nd floor near Stein Mart & Bijiou Theater.
*For our 2019 convention there will be a $3.75 Service Fee for each individual badge for all pre-registration passes purchased on-line or at Nine-Tails.
|I'm just a parent/guardian taking my child to San Japan. Do I still need to purchase a badge?|| |
If you will be entering into any parts of the convention that require an attendee badge to be shown then the answer is yes. We do not offer a parent discount pass. If your child is 12 or under you or a guardian will have to be with them at all times including all Convention Access. The Guardian must have a standard San Japan attendee convention badge.
Parents of attendees who are 13 years old and over may wait nearby at of the nearby lounge areas at the Marriott Riverwalk, Grand Hyatt or inside the Henry B. Gonzalez which do not require to have a badge to be displayed.
|I purchased a 3-Day or 1-Day badge on-line, can I pick it up on Thursday September 4th, 2020 or the day before I'm suppose to attend?||You can pick up your 3-Day Pre-Registration, 3-Day Online Registration or Friday 1-Day Badge on Thursday 09/03/20. An ID is not required in order to purchase a badge at the convention so you can purchase them for friends and family. You can not pick-up your Saturday or Sunday 1-Day pass until that day of the convention. You will be turned away if you attempt to pick it up.|
|Can someone else pickup my badge for me?||Yes, you may pick up a friend, family or significant other convention badges if you have their barcode confirmation paperwork. If you do not have their confirmation paperwork then we will not allow you pick it up for them on their behalf.|
|How do I purchase a Child Pass (6-12)? Why must I purchase it at the convention? What if my child is 0-5 years old?|| |
Child Passes are only sold at the San Japan convention at the Registration Area which will be located in the HBG Convention Center BRIDGE HALL (near Hall 4B). They are not sold online. We have no plans to sell them online. We will only be selling general attendee badges for those 13 and up online
We do this to comply with COPPA laws. We also require a visual verification to ensure that a child pass is issued to a child that is 12 or under and not to someone who is trying to get a lower cost badge.
All adults who are purchasing child passes must also purchase or have already purchased a regular adult badge too and must be with the child age 0-12 at all times to ensure the safety and well-being of the child.
Children age 0-5 are issued FREE passes at the convention only. To answer another frequent question which we are receiving: Child passes will be available on Thursday evening for credit card purchase only. They will be available on Friday of the convention date for cash and credit card purchase.
If you do pre-register online, we will not force you to go back in line to purchase a child pass. We will redirect you to the front of the on-site pass purchase line.
|I lost the e-mail and/or print-out for my registration confirmation, what do I do?|| |
E-mail email@example.com. Be sure to include your full contact information to verify yourself. We ask to please format your email with the following:
Your E-mail Address:
Your Date Of Birth:
Transaction Receipt # (If Possible):
Confirmation # (If Possible):
As much information given will greatly expedite your inquiry. You can also bring your VALID government-issued ID (Drivers License / Passport / Military ID) as your confirmation too.
|HELP! I made a mistake and realized it after I registered. AND / OR I want to change the name on my badge, how do I do it?|| |
The current solution is to send an e-mail to firstname.lastname@example.org. Please include a copy of your receipt. Do not just send us your name and e-mail. Please send as much information as possible including your name, address, e-mail, transaction confirmation number and DOB. We receive thousands of pre-registrations so we need all the info possible to confirm whom you are.
NO further changes will be allowed to your online registration after July 20th, 2020. Requested changes after July 20th, 2020 will need to be discussed in personat the San Japan Registration section. If you purchased a Friday pass on-line but meant it to be for Saturday pass then we advise to just show up at the convention. regIT staff will help in making an exchange.
|What is a Gold Pass? What are the benefits of purchasing a Gold Pass?|| |
The price of Gold Passes are $206.24* with 175 passes released for our 2020 convention. Gold Passes have always sold out. We are anticipating the same in 2020. They will be available on April 15th, 2020 at 8:00PM Central. People who purchase the ‘Gold Pass’ will get the following benefits:
Attendees 12 and under will not be allowed to attend the VIP brunch. We will not be selling a separate brunch ticket for children ages 0-12. This is due to limited food and seating.
*There is a $3.75 Service Fee applied to each individual Gold Pass purchased.
|Do I have to pick up my pre-registration badge on Thursday or Friday of the convention?||No. You do not have to show up at the convention on Thursday or Friday. You can pick up your convention badge at any time during the duration of the convention when Registration is open during the convention. Your convention badge is valid for the duration of the weekend.|
|Where and When do I go to pickup/get my badge?|| |
Registration will be located in the Henry B. Gonzalez Convention Center in the Bridge Hall (near Hall 4B) in the redesigned HBG Convention Center. Pre-Registration/Online Registration pickup for 3-day Passes and Friday is available on Thursday 09/03/20 at 5:00pm-11:00pm.
Normal Registration/Pre-Registration and Online Registration pickup will open at the following times:
There will be a hard shutdown after those times when all attendees have been processed. We will not assist attendees who try to pick up a pass past the listed times.
|I can only make it to the convention on X day and/or have to register at the convention. Will One-Day passes be available? How much will it cost?|| |
Yes, we do sell 1-Day passes/badges when they become available which will be after pre-registration has closed. We do not offer 1-day passes/badges until pre-registration has closed. The prices for them will be listed after pre-registration has closed which is when they will go on sale.
Regular 1-Day and 3-Day passes will be available for on-line purchase starting on July 11th, 2020. Regular 1-Day and 3-Day passes will be available to purchase on-line while the convention is happening up until September 6th, 2020 at 3PM. We will have badges/passes to purchase at the convention. You are not required to purchase them on-line in order to attend San Japan.
|Are you sold out of passes at San Japan?|| |
We are not sold out of regular San Japan convention passes. We do not have a limit on the number of passes. The only limit we have is on Gold Passes and Premiere Passes which typically sell out before the convention when they are released to the public.
We recommend on pre-registering for San Japan but if you need to purchase passes at the convention then you can do so at the convention. You are not required to purchase a pass on the San Japan website as you may purchase a pass at the convention location. We have convention badges for sale at the convention.
Don't worry, we will not be sold out as our facilities can comfortably fit over 40,000 people and we anticipate around half that size in attendance.
|I read/heard that Formal Masquerade Tickets and the Cosplay Show now require tickets. Is this true? How much does it cost? Where do I get them?||Yes, this is true for Formal Masquerade. We are changing the Cosplay Show to be ticketed in the MIDDLE ORCHESTRA SEATS ONLY as we are switching to first-come/first-serve seating for all other Cosplay Show sections. Cosplay Show Tickets for the MIDDLE ORCHESTRA will be a charity donation of $5 for your valid San Japan Badge available at the CHARITY SECTION located in the DEALER ROOM. Pickup will be available throughout the convention at the CHARITY SECTION. The Formal Masquerade Dance has switched over to being a charity event.|
|What about children who are age 0-5? Do I have to pay for a badge for them?||Attendees who are age 0-5 will be issued a FREE child badge with a paid full price badge. Child badges can only be picked up at the convention. The child must be with an adult at all times.|